All transactions, including refunds, will be processed securely through PayPal. You can refer to our Billing T&Cs for further information.
We operate on a print-on-demand service, which means your t-shirts will be freshly printed after you order from us. Therefore, please refer to the following policies carefully before making a purchase.
To be eligible for a refund/replacement, please make sure that:
- The product was received in the last 30 days.
- The product has the problems we describe below.
Since your order is custom printed just for you, we are not responsible for refunds or exchanges due to incorrect fit or preference issues . Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Please make sure you refer to it first for the best fit.
Order Modifications or Cancellation
You cannot modify or cancel your order on your end. After your order has been placed, you have 5 hours to contact us and request order modifications (such as a size/color change) or cancellation. After 5 hours, your order will have been put into production and can no longer be modified, except for your shipping address.
We can still correct/modify your shipping address before we finish printing the product and ship it out (this process takes an average of 3-5 days). Therefore, please contact us as soon as possible.
We guarantee to issue you a refund or a free replacement in the following situations:
- The design was poorly printed;
- You received a different size from what you ordered;
- You received a different product from what you ordered;
- Products missing or damaged.
Please contact us with your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item.
Since your product is custom printed just for you, we do not take returns. Please send us a photograph showing the specific problem with the product and include the order number. After investigating your issue, if support team determines that your product is faulty, your orders will be submitted for either reprint or replacement. Refunds are only provided if a subsequent reprint or replacement is also found to be faulty by our support team. Refunds will be issued to your.
The Production times listed on the Website are estimated average times and are in no way guaranteed. If your order seems to be taking an unusually long time to be produced or delivered, please contact support team. If the produced order is lost during Shipment, we will investigate and may provide replacements when appropriate.
Order not delivered
If your item has not arrived within 30 days after having ordered, please contact us for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)